Refund policy

Returns

We want you to love your purchase. We offer a 30-day return window — you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

To start a return, contact us at support@sparkcart.it.com with your order number. Please do not send any item back before contacting us — returns sent without prior approval cannot be processed. If your return is approved, we'll send you the return address and instructions.

Approved returns should be sent to: SparkCart, 15640 NE Fourth Plain Blvd, Ste 106 #478, Vancouver, WA 98682, United States

Damaged, defective, or wrong items

If your item arrives damaged, defective, or you received the wrong product, you do not need to ship anything back. Email us at support@sparkcart.it.com within 30 days with your order number and a photo of the issue. We will arrange a free replacement or a full refund — whichever you prefer.

Non-returnable items

For health and hygiene reasons, the following cannot be returned once opened or used: personal-care and beauty items (e.g., scalp massagers, hair serums, facial and skincare devices). Gift cards and final-sale items are also non-returnable. This does not affect your rights if an item is defective or not as described.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we cover all costs.

EU / UK 14-day cooling-off period

If your order ships to the European Union or United Kingdom, you have the right to cancel within 14 days of receipt, for any reason, without justification. The item must be unused and in its original packaging.

Refunds

Once we receive and inspect your return (or verify a photo for damaged/defective items), we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval and you haven't received it, contact us at support@sparkcart.it.com.

Contact

Questions about a return? Email support@sparkcart.it.com — we typically reply within 24–48 hours.